Your intent to return the item must be clearly communicated to us within 14 days of receiving it. This must be done via the returns form on our website (https://directcomputers.co.uk/pages/shipping-and-returns) but we also advise informing us via email to customerservice@directcomputers.co.uk .
After that, you will have up to 14 days to transport the item to us before the return is cancelled and the window for returns is closed. Items must be returned in the same condition in which they were received, be unused, have and include all the original packaging. In accordance with UK law, please be aware that any damage from handling that could decrease the sale value of the returned item will incur a restocking fee relative to the extent of the damage. Any excess handling that goes beyond that needed to judge the functioning of a purchased item also incurs a smaller restocking fee of 15% of the items initial sale value. Should any components or peripherals that were shipped as part of the order not be returned, a commensurate sum will be deducted from the refunded amount.
Please also be aware that the cost of shipping a returned product back to Direct Computers is paid for by the customer and the customer is also liable for any damage incurred by the courier service used to deliver the returned product. Therefore, please be very careful when packaging the item and please choose a trustworthy delivery service with insurance and tracked delivery.