Returns, Refunds and Cancellations
-
Please login to your account to request to cancel, if you checked out as guest please email customerservice@directcomputers.co.uk, contact us via our live chat on our website or call 0114 296 0035 to request to cancel your order before it ships. If it has already shipped you will need to request ...
-
Your intent to return the item must be clearly communicated to us within 14 days of receiving it. This must be done via the returns form on our website (https://directcomputers.co.uk/pages/shipping-and-returns) but we also advise informing us via email to customerservice@directcomputers.co.uk . ...
-
How long will it take to recieve my refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. Our unboxing of your returned item and its subsequent testing by our technician will be recorded. We will immediately notify you of the status of your refund after inspecting the item. If your r... -
What happens if my order is damaged in transit?
If your order is damaged in transit, we will arrange this to be returned to us for replacement or for a full refund. Our full guide to the process when dealing with damaged items can be found here.